Place of operation of the website

Toys'n Hobbies Distribution Canada is a Canadian company based in Quebec. Therefore, the applicable legislation of the province and of Canada applies.

Price

All prices are in Canadian dollars. Applicable taxes as well as shipping and delivery charges are extra. Toys'n Hobbies Distribution Canada may change the price of the products offered on the Site at any time, without notice.

Product availability

When shopping online, you will notice that some products are not in stock. Therefore, the delivery time may be longer for these items.

Delivery

Delivery almost anywhere in Canada some restrictions may apply.

Items from the Toys'n Hobbies Distribution Canada store are shipped to the address that the buyer gives us, which is generally home. The transport of the goods is usually done by Dicom, but other companies are also considered in order to lower the costs for the buyer as much as possible.

Delivery delay

Normally, when the product is in stock, the order is processed in five (5) working days and delivery times vary between one and four weeks depending on the delivery address.

Shipping Restrictions

• Canada: Items from the Toys'n Hobbies Distribution Canada store are shipped to most of Canada.
• United States: no delivery.
• Europe: no delivery.

Feedback

If you are not satisfied with a product, contact us to inform us via ecommerce@toysnhobbiesdistribution.ca, then you will be able to return the toy in its original packaging and in its original condition. Within 30 days of receipt in order to receive a refund. Please note that initial shipping and handling charges will not be refunded. The refund will only be made once the product has been received and accepted by our customer service department.

When returning, it is very important to:

That the product is sent in its original condition, that is to say, unused and in its original packaging with all accessories, parts and manuals initially supplied.
Enter all your personal contact information, namely your name, address, telephone numbers and/or email address so that we can easily communicate with you if necessary.
The product must be properly protected for transport during return to avoid any additional damage that would not be covered by our return and warranty policy.
Please note :

• This policy does not apply to products that have been used.
• Shipping and handling charges are non-refundable. Only the price of the item, including taxes, is refundable. The transport costs for the return are therefore at your expense.
• Toys'n Hobbies Distribution Canada cannot be held responsible for loss or damage incurred when returning merchandise. It is therefore imperative to entrust your shipment to a trusted carrier.

Cancelation

If you wish to cancel your purchase, please contact us as soon as possible via, ecommerce@toysnhobbiesdistribution.ca For orders canceled after dispatch, shipping costs are at the customer's expense.

Exchange

If you wish to exchange your purchase, return the toy in its original packaging and in its original condition within 30 days of receipt for exchange with indication of the replacement product. Shipping costs for the return, shipping of the exchange and price differences between the exchanged item and the replacement product are at the customer's expense. Do not hesitate to contact us, we are available via ecommerce@toysnhobbiesdistribution.ca

Guarantee

Intellectual property
Unless otherwise specified, Toys'n Hobbies Distribution Canada is to be used by individuals for non-commercial purposes. The display, use or downloading of any element of the site for commercial purposes is therefore prohibited. It is also forbidden to reproduce any element of the site, in any way and in any form whatsoever, without the written authorization of Toys'n Hobbies Distribution Canada.

Trademark

All logos and trademarks displayed on the toysnhobbiesdistribution.ca site remain the exclusive property of the trademark or logo holder.

Identity and information protection

Toys'n Hobbies Distribution Canada is committed to protecting any information you share with us. We follow a strict procedure to help protect the confidentiality, security, and integrity of all data.

Data security

To prevent unauthorized access, please maintain data accuracy and ensure appropriate use of information. We follow generally accepted standards to protect the personal information submitted to us. Please note, however, that no